Frequently Asked Questions
Frequently Asked Questions (FAQ)
Orders and Shipping
Q: How do I place an order?
A: You can place an order by browsing our products, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, PayPal, and other popular payment options. The available payment methods will be displayed at checkout.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are delivered within 3-10 business days. You will receive tracking information once your order is shipped.
Q: Do you offer international shipping?
A: Yes, we ship internationally! Shipping and delivery times will be calculated at checkout based on your location.
Q: How can I track my order?
A: Once your order has shipped, you’ll receive a tracking number via email. Use this number to track your package on the courier’s website.https://f9fbc368.aftership.com
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. For detailed information, please visit our Returns Policy page.
Q: How do I initiate a return?
A: To start a return, contact our customer service team at info@divinebeautycare.com. They’ll provide you with instructions and a return shipping label.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited back to your original payment method.
Account and Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to save your information for faster checkout and track your order history.
Q: How can I contact customer service?
A: You can reach our customer service team via email at info@divinebeautycare.com, or by filling out the contact form on our Contact Us page.
Q: Can I change or cancel my order?
A: If your order hasn’t been shipped yet, you can request changes or cancellations by contacting our support team as soon as possible.
If you have additional questions, feel free to reach out to us—we’re here to help!
